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• Did you know that you can check your order status, tracking number, and print invoice online? Login to "My Account" to review your order information and to view the status and tracking information for your order.
  
  Please note that most equipment orders are built on demand and may take up to 4 weeks to fullfil. Once you have placed your order, you can expect an order confirmation to be emailed to you immediately. You will later receive follow up communication from us with regards to lead time and for scheduling a convenient time for training and onboarding as applicable.
• When you contact us: We will be able to faster assist you when you specify your order number, printer model, product name and the problem that you are experiencing. Otherwise, we may have to contact you to receive this information.
• For DTF Transfer help: Please visit DTF Transfer Instructions for more information how to transfer using Iron or Heat Press.
• For DTG, DTF, and TONER TRANSFER help: Please visit DTGPRO Q&A for more information and to view common Questions & Answers.
• For ACRORIP help: Please visit acrorip.com for more information and to view common Questions & Answers.

Customer Service

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